StitchShow Studio Terms of Service: Custom Orders & Fulfillment
1. Design Approval & Accuracy
- Customer Responsibility: You are responsible for the accuracy of any text, names, or dates provided for embroidery. We will stitch exactly what is submitted in the "Customization" field.
- Proofing: For complex logo uploads, we will send a digital mockup via email. If we do not receive a response within 48 hours, we will proceed with the design as shown in the mockup to avoid production delays.
- Thread Colors: Please note that on-screen colors may vary slightly from physical thread colors due to monitor calibrations.
- High Quality Images: for custom pet embroidery, you are responsible for sharing a high quality photo that will be used to digitize for embroidery. We are not liable for poor quality resulting from poor customer artwork or errors in approved proofs.
2. Intellectual Property & Permissions
- By uploading a logo or artwork, you warrant that you own the copyright or have explicit permission to use the design.
- Stitchshow Studio reserves the right to refuse any order containing profanity, hate speech, or copyrighted material we are not authorized to reproduce.
3. Returns and Refunds
- Custom Nature of Goods: Because our products are permanently embroidered to your specifications, we do not accept returns or exchanges for "change of mind" or customer errors (e.g., typos provided by the customer or ordering the wrong size).
- Defects: If the garment itself is defective or the embroidery differs significantly from your approved proof, please contact us within 7 days of delivery with photos to arrange a replacement.
4. Production & Shipping Timelines
- Custom embroidery typically requires a lead time of 3-7 business days before shipping.
- Shipping times are estimates and start after the production period is complete.